Terms of service
BRC Shoe Repair — Website Terms of Service
(UK)
Last updated: 21 August 2025
These Terms of Service ("Terms") set out the basis on which Boot Repair Company Ltd ("BRC", "we", "us", "our") supplies repair and refurbishment services for footwear and related items (the "Services") to consumers and business customers who place orders via our website at scalpextra.cfd (the "Site"). By placing an order you agree to be bound by these Terms.
IMPORTANT NOTICES (PLEASE READ):
• Repairs must be returned to us for any remedy of faults. The primary remedy is
repeat performance (re‑work) by BRC. If repeat performance is impossible or has
been attempted and failed, we may in some cases offer either replacement footwear
or other apparel or a contribution towards a new replacement, capped at £100 plus
the cost of the Services you paid, and never exceeding the Reviewed RRP of your item
(see Section 9.3). Your statutory rights remain unaffected.
• AWOL / UNIDENTIFIED ITEMS. If items arrive without sufficient identification (e.g.,
no order number, name or contact details in the parcel), we may not be able to match
them to an order. We will hold such items for a limited period (see Section 11) and then
may dispose of them. Please ensure your parcel contains your order number and contact
details inside the package.
• Send‑in requirement. Purchasing a repair online does not trigger an automatic refund
if you do not send your item in. If you change your mind, you must contact us to request
cancellation (see Section 6).
About us
Boot Repair Company Ltd (BRC), a company registered in England and Wales.
Registered number: 07628711
Registered office: 4 Brown Lane West, Holbeck, Leeds LS12 6BH. VAT number: 112511766
Contact: [email protected] / 01702 531522
2. Placing an order; contract formation
2.1 Your order is an offer to purchase Services from us. We may accept or reject any order. A contract is formed when we send an order confirmation email.
2.2 You must send your item to us promptly after ordering. Please include your order number, full name, return address and contact email/phone inside the parcel. You are responsible for ensuring items are clean, hygienic and suitably packaged.
3. Turnaround times (estimates only)
3.1 Any timeframes we provide (on the Site, in email, or at checkout) are estimates based on typical volumes.
3.2 Turnaround varies with volume and season (e.g., peaks around holidays, promotions or industry events). We will use reasonable efforts to meet estimates but they are not guaranteed and do not form part of the contract. If timing is critical, please contact us before ordering.
4. Postage and risk of loss
4.1 Postage to BRC (you → us): You are responsible for arranging and paying for shipping your item to us, including any insurance. Risk of loss or damage in transit to us remains with you until we accept delivery at our facility.
For returns requested solely to obtain repeat performance under Section 9 (workmanship guarantee/statutory rights), BRC will provide a pre‑paid UK returns label or reimburse reasonable standard postage costs (UK only).
4.2 Return postage (us → you): We will cover return postage of your repaired item to your
nominated UK address using a method we select (tracked where reasonably practicable). Risk transfers to you upon delivery. If you ask us to use a different carrier or service level, you accept the associated cost and risk.
4.3 If your repair is deemed not possible or you decline the options proposed after in‑person assessment (Section 8), and you ask for your item to be returned, any shipping fees are not refundable. If you ask us to dispose of the item, you will receive a full refund of amounts paid for the Services.
5. Components, materials and fit
5.1 Repairs vs original components. We will select and fit the most appropriate unit(s) or materials for your item based on availability, suitability and safety. These may not be like‑for‑like with your original components (e.g., pattern, colour shade, brand markings or compound may differ).
5.2 If you want to know exactly what unit we will fit, please email clear photos of your item before sending and ask our customer service team to confirm options.
5.3 Appearance and performance. Repairs may alter the appearance, weight or feel of your item, and may not restore factory waterproofing or manufacturer warranties. Colour matching is approximate.
6. Cancellations and your consumer rights (online orders)
6.1 If you are a consumer and you order online, you have a legal right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The cooling‑off period is 14 days from the day after we confirm your order.
6.2 If you ask us to start work within the cooling‑off period (for example, by sending your item promptly or ticking a consent box at checkout), you acknowledge you may lose your right to cancel once the Services are fully performed. If you cancel after we start but before completion, we may deduct a reasonable amount for work already carried out and any materials used.
6.3 Not sending your item in does not generate an automatic refund. If you wish to cancel, you must contact us (see Section 1). We can cancel and refund in line with 6.2.
7. Pricing and payment
7.1 Prices are shown on the Site and are inclusive of VAT unless stated otherwise. We may change prices at any time before acceptance of your order.
7.2 We may contact you if, after assessment, the actual work required differs from the service tier purchased. You can accept revised pricing, choose an alternative option, or decline and proceed under Section 8.
8. Assessment, feasibility and options
8.1 We assess each item on receipt. If a repair is not feasible (e.g., underlying damage, safety concerns, or disproportionate cost) or if the options differ from what you expected, we will inform you and request instructions.
8.2 If you decline the proposed options or the repair is not possible, you may choose either: (a) return of your item (we will cancel your order and refund the service price; shipping charges are not refunded); or (b) disposal of your item by us, in which case we will issue a full refund of amounts paid for the Services.
9. Workmanship guarantee and remedies for faults
9.1 We perform Services with reasonable care and skill as required by the Consumer Rights Act 2015 (CRA 2015).
9.2 In addition to your statutory rights, BRC provides a 6‑month workmanship guarantee on repairs from the date of delivery back to you. This covers defects arising from our workmanship (e.g., failed stitching or bond) under normal use.
9.3 Remedy: If you believe a repair is faulty, you must return the item to us. The primary remedy is repeat performance—we will re‑work the repair within a reasonable time and at our cost. We will bear the necessary costs of repeat performance, including providing a pre‑paid UK returns label or reimbursing reasonable standard postage for returning the item to us (UK only). If repeat performance is impossible, cannot be carried out within a reasonable time without significant inconvenience, or has been attempted and failed, you are entitled to a price reduction under the Consumer Rights Act 2015. In addition, in some cases we will offer either (a) replacement footwear / apparel or (b) a contribution towards the cost of a new pair. Any such alternative remedy is capped at £100 plus the price you paid for the Services (the "Service Price") and will never exceed the Reviewed RRP of your item (see 9.5). Where an alternative remedy is offered and accepted, the Service Price is **********not refunded separately**********; the cap above is ***********inclusive of the Service Price***********, and the alternative remedy is provided in ***********full and final settlement*********** of the workmanship issue. Your statutory rights are unaffected.
9.4 Exclusions: normal wear and tear; misuse; exposure beyond the intended use (e.g., industrial chemicals, extreme heat); third‑party alterations after our repair.
9.5 Reviewed RRP. “Reviewed RRP” means the reasonable recommended retail price for your item (or, if discontinued, the closest current equivalent), as evidenced by objective sources (e.g., manufacturer or retailer listings, receipts or independent price databases) and verified by BRC at the time we assess the claim. We may ask you to provide proof of purchase or model identification.
9.6 Return required for compensation in dissatisfaction cases. If you are totally unhappy with the outcome of a repair due to aesthetic aspects not clearly covered by our service descriptions or these Terms, or where rework cannot reasonably be conducted to remedy the issue, you must return the footwear / apparel to us as a condition of any compensation or alternative remedy. For UK customers we will provide a pre‑paid returns label or reimburse reasonable standard postage for that return (see 4.1). We may inspect the item on return to confirm eligibility.
10. Customer responsibilities (insoles, laces and contents)
10.1 Remove insoles and laces before sending your item. While our workshop will try to refit any removable components received, we do not guarantee replacement of missing insoles, laces or other removable accessories and accept no liability for their loss.
10.2 Please remove personal items from pockets/insides. We are not responsible for items left inside footwear or apparel.
11. Unidentified items ("AWOL") and unclaimed goods
11.1 AWOL / Unidentified items: If an item arrives without clear identification (order number and contact details inside the parcel), we will attempt to identify it using reasonable means. If we cannot, we will hold the item for 90 days from receipt.
11.2 Unclaimed goods: Where we have completed a repair but cannot arrange delivery (e.g., repeated failed delivery attempts, unpaid surcharges, or no response), we will hold items for 90 days after first contact attempt to the email/phone you provided.
11.3 After the relevant 90‑day period, we may dispose of the item or sell it to recover reasonable storage and administrative costs, as permitted by law. We will act reasonably and will notify you before disposal where contact details are available.
12. Abusive language or behaviour
12.1 We are committed to a respectful workplace. Abusive, threatening or discriminatory language or behaviour will not be tolerated. We may suspend or refuse service and/or terminate your account where appropriate. We will report threats to the police.
13. Liability
13.1 Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be limited.
13.2 Subject to 13.1, we are not liable for: (a) loss not caused by our breach; (b) any indirect or consequential loss; (c) loss of profits, business or goodwill; or (d) loss arising from your failure to comply with these Terms (including packaging/identification and postage obligations).
13.3 For consumer customers, and subject to 13.1, our total liability for loss or damage to your item while in our possession shall not exceed the lower of: (i) the reasonable replacement value of the item (as evidenced by you), or (ii) £300 per pair, unless you have purchased or we have expressly agreed enhanced cover in writing.
13.4 The cap in 13.3 (loss/damage while in our possession) applies separately from remedies under Section 9.3 (workmanship). Any replacement/contribution provided under 9.3 is limited by the cap set in 9.3 and does not increase our liability otherwise.
14. Website use; IP; privacy
14.1 Use of the Site is subject to our Website Terms of Use and Privacy Policy, which form part of these Terms. Please review our Privacy Policy to understand how we handle your personal data and CCTV at our premises where applicable.
14.2 All Site content is owned by or licensed to BRC. You may not copy, modify or commercialise it without permission.
15. Events outside our control
We are not responsible for delay or failure due to events beyond our reasonable control (e.g., carrier delays, strikes, pandemics, extreme weather, supply‑chain shortages). We will keep you informed and take reasonable steps to minimise impact.
16. Changes to the Terms
We may update these Terms from time to time. The version posted on the Site at the time of your order applies to that order. Material changes will be highlighted on the Site.
17. Contact, complaints and ADR
17.1 If you have a concern, please contact [email protected]. We will aim to resolve issues promptly and fairly.
17.2 If we cannot resolve a consumer dispute, you may have access to alternative dispute resolution (ADR) or Online Dispute Resolution (ODR) platforms as available in the UK. Details can be provided upon request.
18. Governing law and jurisdiction
These Terms and any non‑contractual obligations are governed by the laws of England and Wales. The courts of England and Wales, or your local UK courts, may hear any dispute, without prejudice to any mandatory consumer protections in your place of residence in the UK.
Practical packing & ID checklist (non‑contractual guidance)
• Put your order number and contact details inside the parcel.
• Remove insoles/laces if you do not want them to be misplaced.
• Pack clean, dry items; use padding; photograph contents & tracking receipt.
• Email photos if you wish to confirm exact units to be fitted before sending.